Privacy Policy

1. Information We Collect

At Zero to Hero Online and Home Tutoring Services, we collect information you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Educational background and current academic level
• Course preferences and learning goals
• Payment and billing information
• Communication records between you and our tutors

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our tutoring services
• Match you with appropriate tutors and courses
• Process payments and send related information
• Send you technical notices, updates, and administrative messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyse trends, usage, and activities

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict processing of your personal data
• Withdraw consent at any time where we rely on consent to process your data

7. Children's Privacy

Our services are designed for students of all ages. For students under 18, we require parental or guardian consent before collecting personal information. Parents and guardians can review, update, or delete their child's information by contacting us directly.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this page periodically for any changes.